Informativa sulle spedizioni

SHIPPING POLICY
This shipping policy describes the conditions under which orders placed on the Takeami website are prepared, shipped, and delivered.

Delivery areas
We ship orders to the following destinations:
- The 27 countries of the European Union
- Switzerland
- The United Kingdom
- French overseas departments and territories (DOM-TOM)

Preparation times
All orders are prepared and shipped within 48 business hours of order confirmation.

Delivery times
Once an order has been shipped, the estimated delivery time is 6 to 8 business days, regardless of destination.
These times are provided for guidance only and may occasionally vary depending on the carrier, the destination, or circumstances beyond our control.

Shipping fees
Shipping fees are €7.99 per order, for all destinations served. This amount is shown to the customer before final order confirmation.

Carrier
Orders are shipped via Colis Privé.

Order tracking
A tracking number is automatically sent to the customer by email as soon as their order ships, allowing them to track their package until delivery.

Customs duties and import taxes
For deliveries within the European Union, no customs duties apply.
However, for deliveries to Switzerland, the United Kingdom, and the French overseas departments and territories, customs duties, import taxes, or other fees may be charged by local authorities. Any such fees are the customer's sole responsibility and are not included in the price of the products or in the shipping fees. We invite the customer to check with the relevant authorities in their country before placing an order.

Delivery address
It is the customer's responsibility to provide an accurate and complete delivery address. Any error, omission, or inaccuracy in the address provided that results in a delay, non-delivery, or return of the package is the customer's responsibility. If a package is returned to the sender due to an incorrect or incomplete address, reshipping fees may apply.

Lost, damaged, or undelivered packages
In the event of a lost, damaged, or undelivered package, we invite the customer to contact us as soon as possible at hello@takeami.com. A claim and, if necessary, an investigation will then be opened with the carrier in order to find a suitable solution.

Contact
For any questions regarding shipping or order tracking, our customer service team can be reached at: hello@takeami.com.