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Return Policy
You have 14 days from receipt of your order to notify us of your decision to withdraw from the purchase, without having to justify your reasons.
To be eligible for a return, your item must be in the same condition as when you received it: unworn, unused, with tags attached, and in its original packaging. Proof of purchase (receipt or order confirmation) is also required.

How to make a return
Contact us at hello@takeami.com within the 14-day period to let us know of your wish to return your order. No return will be accepted without a prior request.
Once your request has been approved, we will send you the return address and shipping instructions.

Return shipping costs
Return shipping costs are the customer's responsibility. We recommend using a trackable shipping method, as Takeami cannot be held responsible for lost return packages.

Damages and issues
Please inspect your order upon receipt. If an item is defective, damaged, or if we made an error, contact us immediately at hello@takeami.com: in this case, return shipping costs will be covered by Takeami.

Condition of returned items
Items must be returned in a condition that allows us to verify their nature, characteristics, and proper functioning — clean, odor-free, and showing no signs of wear (deodorant marks, sweat, stains, perfume, etc.) beyond simple try-on. If an item shows light wear that does not fully meet these conditions, we may offer a partial refund reflecting the depreciation observed, at our discretion.

Non-returnable items
The following cannot be returned: sale items, gift cards, and any product showing significant signs of use, or whose original packaging is missing or damaged. If a returned item does not meet the conditions above, no refund will be issued, and the item will be shipped back to you at your expense.

Refunds
Once we have received and inspected your return, we will let you know whether the refund has been approved or not. If approved, the refund will be issued to your original payment method within 10 business days. The time it takes for the refund to appear on your account may vary depending on your bank.

If more than 15 business days have passed since your return was approved and you have not received your refund, please contact us at hello@takeami.com.